1. Our packing standard

Every Appily Fiftythree order should leave the desk with correct variety labels, intact seals, and protective outer cartons. When that standard is missed, this Returns Desk applies.

2. Claims we will review

• Wrong variety or pack size versus the order confirmation.
• Courier loss or failure to deliver within the published window.
• Torn, crushed, or moisture-compromised packets — report within 24 hours of delivery with clear photos.

3. Claims we cannot honour

• Germination results after intact packets were stored or sown outside labelled guidance.
• Change-of-mind returns once packets have been accepted in good condition.
• Failed delivery attempts caused by an unavailable recipient at the given address.

4. How to open a case

Email support@appilyfiftythree.com or use Track & Support within 24 hours of delivery. Include order number, a short description, and photos of the packets and carton.

5. Remedies

Approved cases may receive a replacement shipment, store credit, or a refund to the original payment channel within 7–10 business days after approval.